Privacy Policy

1. Scope

This policy applies to oprantis.com, inquiries and scheduling, consulting engagements, and Aria where Oprantis controls the processing. A signed engagement agreement, data-processing agreement or business associate agreement may add or replace terms for a specific client.

2. Information we collect

• Inquiry and business information: name, company, role, email, phone number, scheduling details and the information you choose to provide.
• Consulting information: interview notes, workflow documents, policies, system inventories, operating metrics and access information provided for an engagement.
• Website information: device, browser, approximate location, referring page, pages viewed and interaction events when optional analytics are accepted.
• Aria information: call audio, transcripts, caller contact information, scheduling details and summaries when enabled for a client account. Recording or AI disclosure must be configured for the applicable use and jurisdiction.
• Commercial information: proposals, agreements, invoices and payment status. Payment-card data is processed by the payment provider rather than stored directly by Oprantis.

3. How information is used

• Respond to inquiries, schedule conversations and evaluate fit.
• Perform contracted audits, implementation work and ongoing operating support.
• Configure, secure, support and improve Aria and related workflows.
• Measure website performance and confirmed calendar bookings after analytics consent. Campaign labels may be retained within the current browser-tab session and passed to Calendly. Oprantis does not forward booking names, email addresses or appointment notes to Google Analytics.
• Prevent misuse, maintain records and comply with legal obligations.

4. Service providers

Oprantis may use providers for hosting and security, scheduling, email and collaboration, analytics, customer relationship management, payments, telephony, transcription and AI processing. Current examples may include Cloudflare, Google, Calendly, HubSpot, Stripe and Retell AI. Each provider receives only the information needed for its role and operates under its own terms and privacy practices.

5. Client data and AI

Client information is used to perform the agreed work. Oprantis does not use identifiable client operating data to train a public foundation model. A client must not provide protected health information or other regulated data unless the signed agreement expressly permits it and the required safeguards and agreements are in place. AI output can be incomplete or wrong and must be reviewed by an appropriate human before decisions with legal, medical, financial, employment or safety consequences.

6. Sharing and sale

Information may be shared with service providers, professional advisers, a successor in a business transaction, or authorities when legally required. Oprantis does not sell personal information or share it for cross-context behavioral advertising as those terms are defined by California law.

7. Retention and security

Information is retained only as long as reasonably needed for the purpose collected, contractual obligations, dispute resolution, security and law. Retention periods vary by record type and client agreement. Oprantis uses reasonable administrative, technical and physical safeguards, but no system can be guaranteed completely secure.

8. Your choices and rights

You may decline optional analytics through the website banner or change that choice through Analytics preferences in the footer. Depending on where you live and subject to legal exceptions, you may have rights to know, access, correct or delete personal information and to receive information about disclosures. Oprantis will verify a request before acting on it. Authorized agents may be required to provide proof of authority.

9. Children and international use

The services are intended for businesses and are not directed to children under 13. Oprantis is based in the United States; information may be processed in the United States and other locations used by service providers.

10. Updates and contact

This policy may be updated as services or laws change. Material updates will be reflected by the effective date. Questions or privacy requests may be sent to info@oprantis.com.

Microsoft Clarity (optional analytics)

Effective October 15, 2026: after you select Accept analytics, we use Microsoft Clarity to understand website use through masked session recordings and heatmaps. Microsoft receives usage and device information and may use first- and third-party cookies for analytics. Advertising storage remains denied. We mask page text and do not send form answers as analytics events. Recording is limited to public marketing pages; account, payment, onboarding and confidential pages are excluded. Use Analytics preferences to decline and stop future collection. Previous consent is requested again for this addition. No recordings exist from before this collection was configured.

See Microsoft Privacy Statement for how Microsoft collects and uses data. Previously collected data is not erased when consent is withdrawn.